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About
My Account
How
do I create an account?
How
do I modify my account?
What
if I forget my password?
How
do I change my password?
Where can I find
my transaction history?
About
NetOne International Calling Cards
What
are NetOne International Prepaid Phone
Cards?
Where
can I buy NetOne International Prepaid
Phone Cards?
Why
must you call to verify my order?
Once
I purchase a phone card, how do I
use it?
How
can I know how many minutes are remaining
on my NetOne International Prepaid
Phone Card?
Are
NetOne International Prepaid Phone
Cards rechargeable?
Will
my NetOne International Prepaid Phone
Card calls show up on my long distance
bill?
Are
there any surcharges to use my NetOne
International Prepaid Phone Card?
Can
I use your prepaid service from overseas?
How
much is the connection fee on your
prepaid service?
If
I purchase a prepaid card from you,
can I keep the same PIN Number?
Can
I purchase a prepaid card online?
Can
I reload my prepaid online?
Will
you be automatically re-charging my
prepaid account when my balance is
low?
Can
I use the prepaid Calling Card to
make calls within the
United
States
or is it only for International calls?
When
will my phone card expire?
About
NetOne International Long Distance
Plans
Is
your long distance service a Promotion
or a Plan?
If
I sign up for your service will there
be a contract?
Will
my Long Distance bill come with my
Local Company's phone bill?
Can
I receive my bills in Spanish?
Can
I sign up only my International long
distance calls and keep my Domestic
long distance calls with my current
company?
Do
you provide service for customers
residing in Puerto
Rico ?
How
long does it take your service to
be activated on my line?
If
I sign up to your Long Distance service.
How do I pay my bill?
Can
I pay my bill online?
If
I subscribe to NetOne International
Toll Free Service, can I receive calls
from overseas to my Toll Free Number?
Will
I continue to receive Collect Calls
from a Correctional Facility?
Is
there a charge for accepting your
service?
I
was informed that you have a Referral
Program where I can refer friends
and family and receive a credit if
they subscribe.
Can I refer friends and family
that reside in another state?
Are
the rates 24/7 or do they vary by
time of call evenings, weekend, etc.?
Up
to how many lines can I sign up on
same account?
Would
this offer apply to a business number?
What
is the requirement to subscribe to
your service?
Does
NetOne International charge a deposit?
What
are the penalties if I want to cancel
my service?
Do
you have a payment center in my local
area where I can pay my bill?
Do
you have 24-hour Customer Service
or Technical Support?
Can
I call more than one country with
this service plan?
If
I didn't pay my bill on time how much
do you charge for late fee?
Besides
the taxes and the calls I make, what
other charges will I see on my bill?
If
I talk only for a couple of seconds,
will you charge me for (1) minute?
I
don't make any Domestic Long Distance
calls.
Can I sign up only for my International
calls?
About
NetOne International
How
long have you been in business?
Where
is your corporate office located?
Do
Customer Service personnel speak my
language?
Do
you offer Local Service?
Do
you offer Internet Service?
Do
you offer an Unlimited Plan for Domestic
calls?
Do
you provide a service for "Collect
Calls"?
Will
you be charging me Florida Taxes or
is the Tax based on the state that
I reside in?
Can I purchase a cell phone from your company?
About
My Account
Q:
How do I create an account?
A.
Simply click the Register button next
to Log In and fill out the form. You
will receive a confirmation email
when you have completed the registration
process.
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to Top
Q:
How do I modify my account?
A.
You log in to My Account and go to
'Edit My Account'.
There you can change your contact
information, password, credit card
information, or email address.
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Q:
What if I forget my password?
A.
Just click 'Forgot your password?'
in the log in box and enter your email
address.
We will send your password
to that email address.
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Q:
How do I change my password?
A.
Simply log in to My Account and go
to 'Edit My Account'.
There you can change your contact
information, password, credit card
information, or email address.
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Q:
Where can I find my order history?
A.
You can log in to 'My Account' and
click on 'View Orders'.
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About
NetOne International Calling Cards
Q.
What are NetOne International Prepaid
Phone Cards?
A.
When you purchase a NetOne International
Prepaid Phone Card, you are purchasing
calling minutes in advance, and have
them at your disposal whenever you
wish to make a call.
To make a call, just dial the
toll-free number provided to you,
enter your pin number, and dial the
number you want to call.
It's easy as 1 , 2 , 3!
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Q.
Where can I buy NetOne International
Prepaid Phone Cards?
A.
NetOne International Prepaid Phone
Cards are only available through NetOne
International.
Please visit our website at
(https://www.mynetone.com)
or call our Customer Service Department
at 1-877-845-5777.
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to Top
Q:
Why must you call to verify my order?
A:
At NetOne International, confirming
your order is our way of ensuring
consumer protection against credit
card fraud. Our highly-trained customer
service representatives inspect and
verify all new orders to guarantee
your online security.
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Q:
Once I purchase a phone card, how
do I use it?
A:
Upon purchasing a phone card from
NetOne International, you will receive
an email message providing you with
a toll-free access number, PIN number
(for PIN-based cards) and a customer
service number. Simply, call the toll-free
access number, enter your PIN and
then dial the phone number of the
person you are calling.
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to Top
Q.
How do I know how many minutes are
remaining on my NetOne International
Prepaid Phone Card?
A.
Each time you use your card you will
hear your balance before you are connected
to the number you try to dial.
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Q.
Are NetOne International Prepaid Phone
Cards rechargeable?
A.
Yes.
Simply go to our website (https://www.mynetone.com)
or call our Customer Service Department
at (1-877-845-5777).
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to Top
Q.
Will my NetOne International Prepaid
Phone Card calls show up on my long
distance bill?
A. No.
When you use a NetOne International
Prepaid Phone Card, you are dialing
a toll free number and the calls will
not show on a residential or business
phone bill.
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to Top
Q.
Are there any surcharges to use my
NetOne International Prepaid Phone
Card?
A.
There are NO surcharges at all if
you are calling from a landline.
If you utilize your NetOne
International Prepaid Phone Card from
a Public Pay Phone, there is a connection
fee of only .69 cents per call made.
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Q.
Can I use your prepaid service from
overseas?
A.
Our prepaid service only work for
calls made from within the United
States
.
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Q.
How much is the connection fee on
your prepaid service?
A.
There are NO Connection Fees at all
when you are calling from a landline.
If you utilize your prepaid
service from a Public Pay Phone, then
there is a connection fee of only
.69 cents per call made.
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to Top
Q.
If I purchase a prepaid card from
you, can I keep the same PIN Number?
A.
Certainly Yes.
When your balance is low, you
just call us and one of our Customer
Relations Specialists will assist
you with re-charging the card while
keeping the same PIN Number.
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Q.
Can I purchase a prepaid card online?
A.
To purchase a prepaid card online
please visit our website at (https://www.mynetone.com)
it's quick and easy.
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Q.
Can I reload my prepaid online?
A.
To reload or recharge your prepaid
card visit our website at (https://www.mynetone.com),
it's quick and easy.
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Q.
Will you be automatically re-charging
my prepaid account when my balance
is low?
A.
No.
You have to call our Customer
Service Department at 1-877-845-5777
or visit our website at (https://www.mynetone.com)
and re-charge your account at your
convenience.
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to Top
Q.
Can I use the prepaid Calling Card
to make calls within the United
States
or is it only for International calls?
A.
The prepaid calling card can be utilized
to call anywhere, either inside or
outside the United
States
.
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Q.
When will my prepaid calling card
expire?
A.
Your calling card will expire 180
days after the first use.
Unless you recharge your calling
card, then it will expire 180 days
after that.
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About
NetOne International Long Distance
Plans
Q.
Is your long distance service a Promotion
or a Plan?
A.
A promotion is something that is available
only for a limited time.
The long distance service we
offer you is a permanent plan that
we provide for as long as you are
with NetOne International.
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to Top
Q.
If I sign up for your service will
there be a contract?
A.
No.
Though we are positive that
you will be happy with our service
if at any time you are not completely
satisfied you are able to cancel without
any cancellation fees.
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Q.
Will my Long Distance bill come with
my Local Company's phone bill?
A.
No. You
will receive your NetOne International
bills separate from Local Company's
bill.
Your Local Company will charge
a Billing Statement Fee for receiving
your bills together.
Since with NetOne International,
if you do not make any calls at all,
you will not receive a bill. So, it
would not benefit you to receive your
bills together.
Also keep in mind that receiving
your bills separately will give you
the advantage of knowing exactly how
much you're averaging on your Long
Distance calls per month.
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Q.
Can I receive my bills in Spanish?
A.
Currently our bills are printed in
English but if you have any questions,
you can call us and one of our Customer
Relations Specialists will be able
to further assist you with any questions,
comments, or concerns.
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to Top
Q.
Can I sign up only my International
long distance calls and keep my Domestic
long distance calls with my current
company?
A.
Unfortunately, you are unable to have
more than one long Distance Company
on your line at the same time.
Therefore, if you accept NetOne
International as your Long Distance
Provider your Domestic calls will
also be handled by NetOne International.
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to Top
Q.
Do you provide service for customers
residing in Puerto
Rico ?
A.
No.
We provide you with service
to call Puerto Rico but unfortunately
would not be able to service you if
you reside in Puerto
Rico .
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to Top
Q.
How long does it take your service
to be activated on my line?
A.
Your service will be activated on
your line within 5-7 business days.
Until your order completes,
you will remain with your current
Long Distance Carrier.
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