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Your use of the NetOne International Services provided under this agreement constitutes your acceptance of the term of this agreement. If you do not agree with the terms of this agreement, do not use the services and immediately contact your NetOne International customer care center or Sale representative to cancel the service.

a.Services Covered.This agreement applies to NetOne International business domestic intrastate, interstate, and international telecommunication service ("Services"), as such services become detariffed. The Applicable NetOne International tariffs continue to apply to NetOne International services that remain tariffed. This agreement does not apply to NetOne International term Plan arrangements, or to other NetOne International services that you purchase under a separate contract or NetOne International tariff.

Netone International may from time to time change the prices and other term of this agreement. CHANGES WILL BE POSTED AT THE NetOne International INTERNET SITE SPECIFIED ABOVE BEFORE THE BILLING PERIOD IN WHICH THE CHANGES BECOME EFFECTIVE. Your use of the services after the changes are effective constitutes your acceptances of them.

a.NetOne International. NetOne International agrees to provide Services to you subject to availability of the required service components and in accordance with this Agreement.

b.Customer. You warrant that use of the Services and Content of communications by you and those who access or use the Services purchased by you or User will at all times comply with all applicable laws, regulations and instruction for use. “Content” includes information made available, displayed, or transmitted in connection with the Services. No Actions or inaction by NetOne International shall constitute review or approval of you or Users' use of content. You are responsible for ensuring that all the equipment that you and Users use is compatible with the Services.

c.Fraudulent Use. If you suspect that the Services provided to you have been fraudulently used, you must immediately notify NetOne International.

d.Indemnity. NetOne International grants to you the right to permit Users to access and use the Services, provided that you shall remain solely responsible for the access and use by any User of the Services. You shall defend, indemnify and hold harmless NetOne International from and against all Damages arising out of third party claims relating to Your or Users' use of the Service or Content or performance of the Service.

a.Generally. You agree to pay NetOne International for your and Users' use of the Services at the charges specified in the NetOne International Service Guide, as amended from time to time, without deduction, setoff or delay for any reason. At any time, NetOne International may require you to pay a deposit or increase an existing deposit as a condition of providing Services. You authorize NetOne International to investigate your credit history at any time and to share credit information about you with credit reporting agencies.

b.Taxes/Regulatory Surcharges. Charges as stated in the NetOne International Service Guide are exclusive of any applicable taxes. You are responsible for all taxes, gross receipts taxes, fees and surcharges relating to the sale, transfer of ownership, installation, license, use or provision of the Services, except to the extent that you provide NetOne International with a valid tax exemption certificate before NetOne International provides Services to you. You are responsible for payment of surcharges, including but not limited to UCC, USF, PICC and payphone charges, specified in the NetOne International Service Guide.

Direct Dial Customers:

• Regulatory and Compliance Fee: A monthly fee of $3.49 will be assessed to help recover costs associated with regulatory and compliance expenses, including those related to customer privacy protection, identity theft protection and number portability.
• There will be a $0.99 surcharge for every paper bill if you choose to continue receiving paper bills.

Prepaid Customers:

• Regulatory and Compliance Fee: An 8% fee will be assessed to help recover costs associated with regulatory and compliance expenses, including those related to customer privacy protection, identity theft protection and number portability.

c.Payment. Payment of all charges is due within thirty (30) days after the date of invoice, in U.S. currency. Restrictive endorsements or other statements on checks accepted by NetOne International will not apply. You will be responsible for reimbursing NetOne International for all costs (including reasonable attorney fees) associated with collecting delinquent or dishonored payments. If NetOne International does not receive payment by the due date, you may be charged interest on any unpaid balances at the rate of up to 2% per month or the maximum rate allowed by law.

d.Billing Disputes. IF YOU DISPUTE CHARGES ON YOUR BILL, YOU MUST NOTIFY NetOne International IN WRITING OF THE DISPUTE WITHIN SIX (6) MONTHS OF THE DATE ON THE AFFECTED BILL, OR ELSE YOU WAIVE THE DISPUTE.

e.Prepaid Duration Elevation. Due to issues surrounding connection time billing from international providers to NetOne, it is the policy of NetOne to elevate the billed minute time of prepaid customers in a manner that is similar to other international carriers. This policy is subject to change and customers may inquire as to the methodology employed at any given time as international carriers are not subject to U.S. laws and accordingly their policies to NetOne can be changed at any time with or without notice. In an effort to minimize this affect on our customers, it is our policy to charge a varying time elevation depending on call duration.

You can end this Agreement at any time just by giving us notice and NetOne International can do the same. If any of the Services are toll switched telephone service, you may terminate these Services only by contacting your local exchange provider or by contacting a new service provider to order service. You will be responsible for payment of all charges due under this Agreement through the effective date of termination. Additionally, NetOne International may immediately terminate, restrict or suspend your Services without notice to you if: you fail to pay NetOne International any charges when due; you make any false statement to NetOne International; NetOne International suspects fraud, abuse or misuse by you, Users or third parties; NetOne International believes your or Users' use or Content may violate this Agreement or any laws or regulations or interferes in any way with NetOne International's provision of NetOne International services to its customers or its business operations; or you become insolvent or are subject to any proceeding under bankruptcy or similar laws.

Prepaid accounts that are inactive (no calls or reloads) for more than 180 days (6 months) will expire.

a. For purposes of all indemnity obligations, exclusive remedies and limitations of liability set forth in this Agreement, "NetOne International" shall be defined as NetOne International, its affiliates, and its and their employees, directors, officers, agents, representatives, subcontractors, interconnection service providers and suppliers; "Customer" shall be defined as Customer, its affiliates, and its and their employees, directors, officers, agents and representatives; and "Damages" will refer collectively to all injury, damage, liability, loss, penalty, interest and expense incurred.

b. Taxes/Regulatory Surcharges. EITHER PARTY'S ENTIRE LIABILITY, AND THE OTHER PARTY'S EXCLUSIVE REMEDIES, FOR ANY DAMAGES CAUSED BY ANY SERVICE DEFECT OR FAILURE, OR FOR OTHER CLAIMS ARISING IN CONNECTION WITH ANY SERVICE OR PERFORMANCE OR NON-PERFORMANCE OF OBLIGATIONS UNDER THIS AGREEMENT SHALL BE:
(i). FOR BODILY INJURY OR DEATH TO ANY PERSON OR REAL OR TANGIBLE PROPERTY DAMAGE NEGLIGENTLY CAUSED A PARTY, OR FOR ANY DAMAGES ARISING FROM THE WILLFUL MISCONDUCT OF PARTY OR FROM A BREACH OF THE PROVISIONS OF SECTION 10.h., THE OTHER PARTY'S RIGHT TO PROVEN DIRECT DAMAGES;
(ii). FOR INDEMNITY, THE REMEDIES STATED IN SECTIONS 3.d. AND 9;
(iii). FOR ALL OTHER DAMAGES OTHER THAN THOSE SET FORTH ABOVE AND NOT EXCLUDED UNDER THIS AGREEMENT, EACH PARTY'S LIABILITY SHALL BE LIMITED TO PROVEN DIRECT DAMAGES NOT TO EXCEED IN THE AGGREGATE DURING ANY TWELVE (12) MONTH PERIOD AN AMOUNT EQUAL TO THE TOTAL NET PAYMENTS PAYABLE BY CUSTOMER FOR THE AFFECTED SERVICE DURING THE ONE (1) MONTH PRECEDING THE MONTH IN WHICH THE DAMAGE OCCURRED. THIS DOES NOT LIMIT CUSTOMER'S RESPONSIBILITY FOR THE PAYMENT OF ANY AND ALL PROPERLY DUE CHARGES UNDER THIS AGREEMENT.

c. EXCEPT FOR SECTIONS 3.d. and 9.a., IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, ADVANTAGE, SAVINGS OR REVENUES OF ANY KIND OR INCREASED COST OF OPERATIONS, WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

d. NetOne International ALSO SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO: INTEROPERABILITY, INTERACTION, ACCESS OR INTERCONNECTION PROBLEMS WITH APPLICATIONS, EQUIPMENT, SERVICES, CONTENT OR NETWORKS NOT PROVIDED BY NetOne International; SERVICE INTERRUPTIONS OR LOST OR ALTERED MESSAGES OR TRANSMISSIONS (EXCEPT TO THE EXTENT CREDIT ALLOWANCES ARE SPECIFIED IN THE NetOne International SERVICE GUIDE); OR UNAUTHORIZED ACCESS TO OR THEFT, ALTERATION, LOSS OR DESTRUCTION OF YOUR, USERS' OR THIRD PARTIES' APPLICATIONS, CONTENT, DATA, PROGRAMS, INFORMATION, NETWORK OR SYSTEMS.

e. The limitations of liability set forth in this Section 6 shall apply: (i) regardless of the form of action, whether in contract, tort, strict liability, equity or otherwise; and (ii) whether or not damages were foreseeable. These limitations of liability shall survive failure of any exclusive remedies provided in this Agreement.

EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NetOne International MAKES NO EXPRESS OR IMPLIED WARRANTY AND DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NetOne International DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE SERVICES WILL PREVENT UNAUTHORIZED ACCESS. EQUIPMENT PROVIDED BY NetOne International IN CONJUNCTION WITH A SERVICE IS PROVIDED ON AN "AS IS" BASIS. NetOne International DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON ITS BEHALF AND YOU SHOULD NOT RELY ON ANYONE MAKING SUCH STATEMENTS.

If an interruption or failure of Services is caused solely by NetOne International and not by you or a third party or other causes beyond NetOne International's reasonable control, you may be entitled to a Credit Allowance as specified in the NetOne International Service Guide.

a. NetOne International agrees to defend or settle any claim against you and to pay all Damages that a court may award against you in any suit alleging that a Service furnished under this Agreement infringes any United States patent, trademark, copyright or trade secret, except where the claim or suit arises out of or results from: your or User's Content in connection with the Service; modifications to the Service made by or combinations of the Service with services or products provided by you or others; NetOne International's adherence to your written instructions or specifications; or use of the Service in violation of this Agreement. You agree to defend or settle at your own expense all claims or suits against NetOne International covered by the exceptions in the preceding sentence and to immediately cease any activity which gives rise to the alleged infringement. The indemnifying party will also pay all Damages and costs that by final judgment may be assessed against the indemnified party due to infringement by the indemnifying party.

b. In the event of a claim of infringement for which NetOne International is the indemnifying party under Section 9.a., NetOne International may at its option either procure the right to continue using, or replace or modify, the alleged infringing Service so that the Service becomes noninfringing and substantially compliant with the requirements in this Agreement. Upon inability to reasonably perform either of the foregoing options, NetOne International may terminate this Agreement, without liability other than as stated in Section 9.a.

c. With respect to the indemnification obligations in this Section 9: (i) the indemnified party will notify the indemnifying party in writing promptly upon learning of any claim or suit for which indemnification may be sought; (ii) the indemnifying party shall have control of the defense or settlement, provided that the indemnified party shall have the right to participate in such defense or settlement with counsel of its own selection and at its expense; and (iii) the indemnified party shall reasonably cooperate with the defense, at the indemnifying party's expense.

a. Acts Beyond Control. NEITHER YOU NOR NetOne International SHALL BE LIABLE FOR ANY DELAY, FAILURE IN PERFORMANCE, LOSS OR DAMAGE DUE TO: FIRE, EXPLOSION, POWER BLACKOUT, EARTHQUAKE, VOLCANIC ACTION, FLOOD, THE ELEMENTS, STRIKE, EMBARGO, LABOR DISPUTES, ACTS OF CIVIL OR MILITARY AUTHORITY, WAR, ACTS OF GOD, ACTS OR OMISSIONS OF CARRIERS OR SUPPLIERS, ACTS OF REGULATORY OR GOVERNMENTAL AGENCIES, OR OTHER CAUSES BEYOND THEIR REASONABLE CONTROL, EXCEPT THAT YOUR OBLIGATION TO PAY FOR CHARGES INCURRED FOR SERVICES RECEIVED BY YOU SHALL NOT BE EXCUSED.

b. No Third Party Rights. This Agreement does not provide any third party, including Users, with any remedy, claim, liability, reimbursement, cause of action or other right or privilege.

c. Assignment. This Agreement may not be assigned by you without NetOne International's prior written consent. NetOne International may assign all or part of our rights and duties under this Agreement to a present or future affiliate or successor. NetOne International may subcontract work to be performed under this Agreement, but will retain responsibility for all such work.

d. Notices. Notices from you to NetOne International shall be made by following the customer service instructions on your bill. You are responsible for notifying NetOne International of any changes in your authorized billing address and other contact information.

e. Severability. If any part of this Agreement is found invalid, the rest of the Agreement remains enforceable.

f. Governing Law. State law issues concerning the construction, interpretation and performance of this Agreement shall be governed by the substantive laws of the State of New York, excluding its choice of law rules.

g. Two Year Limit on Actions. Any legal action arising in connection with this Agreement must begin within two (2) years after the cause of action arises.

h. Publicity and Marks. No public statements or announcements relating to this Agreement shall be issued by you or NetOne International without the prior written consent of the other. You and NetOne International agree not to display or use, in advertising or otherwise, any trade names, logos, trademarks, service marks or other indicia of origin (collectively "Marks") belonging to the other without obtaining the other's prior written consent, provided that such consent may be revoked at any time.

i. Waiver of Rights. We may from time to time waive the enforcement of any of the provisions of this Agreement. If we do, this will not affect our ability to enforce that provision in our dealings with other customers or in our future dealings with you, nor will it be considered an amendment of this Agreement.

j. Survival of Obligations. The respective obligations of you and NetOne International, which by their nature would continue beyond the termination of this Agreement, such as the obligations regarding limitations of liability, shall survive termination.

k. Entire Agreement. This Agreement, constitutes the entire agreement between you and NetOne International with respect to the Services provided hereunder. This Agreement supersedes all prior agreements, proposals, representations, statements or understandings, whether written or oral, concerning the Services or the rights and obligations relating to those Services. This Agreement shall not be contradicted, explained or supplemented by any written or oral statements, proposals, representations, advertisements or service descriptions not expressly set forth in this Agreement.

k. Entire Agreement. This Agreement, constitutes the entire agreement between you and NetOne International with respect to the Services provided hereunder. This Agreement supersedes all prior agreements, proposals, representations, statements or understandings, whether written or oral, concerning the Services or the rights and obligations relating to those Services. This Agreement shall not be contradicted, explained or supplemented by any written or oral statements, proposals, representations, advertisements or service descriptions not expressly set forth in this Agreement.

Thank you for using NetOne International.